Privacy Policy

This policy describes how NEOPINE ("we") collects and uses information when you visit or make a purchase from this store.

What we collect

When you browse the store we collect standard device information (browser, IP address, time zone, cookies) to keep the site working and to understand how it is used. When you place an order we collect the information needed to fulfil it: your name, billing and shipping address, payment details (processed by our payment provider — we never see full card numbers), email address and phone number.

How we use it

Order information is used to fulfil orders, process payment, arrange shipping, and provide order confirmations and support. With your consent, we may send you product news; every message includes an unsubscribe link. Device information is used for site analytics and to screen for fraud.

Sharing

We share data with the service providers that run this store — including Shopify, payment processors and shipping carriers — only as needed to provide their services. We do not sell your personal information.

Age restriction

This store sells products intended for adults of legal smoking age. We do not knowingly collect information from minors.

Your rights

Depending on your jurisdiction, you may have rights to access, correct or delete personal information we hold about you. To exercise them, reach us through the contact page and we will respond to your request.