Contact
Talk to NEOPINE.
Retail questions, wholesale terms, distribution for your region — one inbox, every message read.
How we answer
12hours
Average first reply
Measured across retail and wholesale enquiries.
1business day
Wholesale turnaround
Line sheets and regional terms within one working day.
5days
Support week
Monday to Friday, 09:00–18:00 HKT.
2channels
Direct lines
WhatsApp for wholesale, email for everything else.
Wholesale & distribution
One exclusive distributor per region. Tell us your market and volumes and we’ll reply with next steps.
WhatsApp — Miko
+852 4718 5813
Email — sales@neopine.com
Retail support
Questions about an order or a piece from the catalogue? Use the form and include your order number if you have one.
Before you write to us
Shipping & duties — tracked worldwide; duties are shown at checkout before you pay.
Returns & warranty — 30 days from delivery, 12-month cover on the device.
Which spares fit the Pro 2026? — every part in Accessories ships as the same part that fits your unit.
Wholesale — one exclusive distributor per region; see the card above.
When we reply
Support hours — Mon to Fri, 09:00–18:00 HKT
Average first reply — under 12 hours
Wholesale enquiries — we reply within one business day
What you are writing to us about.
NEOPINE Pro 2026 · E-Hookah
NEOPINE Pro 2026 · Battery pack
NEOPINE Pro 2026 · Tools & spares